Question 1

Is it really free?

Accepted Answer

Yes. Creating, downloading and updating your Will costs nothing, and we never ask for card details.

Question 2

Is my Will legally valid?

Accepted Answer

Your Will is written to be legally valid in England & Wales. It becomes valid once you sign it in the presence of two witnesses who also sign it.

Question 3

How long does it take?

Accepted Answer

Most people finish in about 15 minutes. Everything saves as you go, so you can stop and return whenever you like.

Question 4

Can I change my Will later?

Accepted Answer

As many times as you need. Sign in, make your changes, then print and sign the new version.

Question 5

Who should I choose as a witness?

Accepted Answer

Two adults who aren't named in your Will and aren't married to anyone who is. Neighbours and colleagues are common choices.

Question 6

Do you store my Will securely?

Accepted Answer

Your information is encrypted in transit and at rest, and only you can access your account.

Question 7

Do you give legal advice?

Accepted Answer

No. We provide clear guidance and information. For complex estates — overseas property, business trusts or disputes — we'd suggest speaking to a solicitor.

Questions, answered.